Scroll down for key ways to build your business around your customer
Your customers have a lot of power. Technology is raising expectations and reshaping how they experience your brand. It’s why customer experience (CX) professionals are:
New research makes it clear that CX professionals are investing in innovative ways to stay ahead of customer demands. By putting the customer at the center of your business, you can turn their ever-evolving power into higher revenues, lower costs, and lasting loyalty. But, traditional technologies don’t allow you to keep up. Businesses need a more flexible, future-ready approach driven by emerging technology to deliver tomorrow’s experiences, today.
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For unforgettable experiences, all parts of your organization must be looking forward to match, and go beyond, the power of the customer. Click below to learn how each department plays a role in CX:
A 92% customer retention rate exists for companies with a well-crafted, holistic CX approach, which stems from aligning the entire organization and investing in technology that will digitally transform the business to stay ahead of customer expectations.
Read Creating Smarter CX: How building smarter relationships between brand and consumer is key to long-term success
Companies in all types of industries are realizing the importance of unified digital transformation across all CX departments. Click on an industry below to see how they’re affected by changing customer expectations:
It’s more important than ever for your business to take a new approach to developing and delivering seamless, end-to-end customer experiences. Lasting loyalty is harder to come by with rising customer expectations—You have to be unforgettable. Oracle CX helps brands do this with a complete line of applications specifically designed for you to deliver tomorrow’s customer experiences, today.