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A focus on customer experience has changed the way marketing teams operate. They’re taking on new responsibilities to reflect the voice of the customer, on top of managing more touch points, complex data, and fast-changing technologies raising customer expectations.

of people trust content posted by other consumers over brand content.

of customers haven’t made up their mind about a brand before starting an online search.

of customers won’t recommend a company with a poorly designed mobile site.

Download Ebook:
3 Connections CMOs Need to Make for Customer Experience Success

In this ebook, marketing teams will learn from Jay Baer, President of Convince & Convert, how to:

  • Understand changing customer expectations and overcome complex internal systems
  • Purposefully apply connected data to create personalized marketing experiences
  • Identify which technologies, like AI, IoT, and chatbots, to adopt

Watch Webinar: Little Beats Big: How Unexpected Customer Experiences Activate Advocacy

Jay Baer, President of Convince & Convert and New York Times best-selling author, shares how small things that customers don’t anticipate are more powerful customer experience milestones than large things they expect to happen.

Digital Experience Through Marketing: Orchestrating Omni-channel Conversations

In this ebook from Aberdeen Group, learn the business value marketers derive by mastering the execution of seamless, omni-channel marketing campaigns and more.

2018 Gartner Magic Quadrant for Multichannel Marketing Hubs

In this report from Gartner, marketing teams will see how leaders in multichannel marketing hub vendors orchestrate relevant communications to targeted customer segments across channels.

Watch below to hear from Mack Truck’s Director of Marketing, Neil Tolbert, on how they transformed their digital marketing to make history.

Ready to dive in?